Shipping & Returns
In order to process and fulfil your order in a timely manner, please ensure the following information is provided in full and correctly:
- Your full name
- Email Address
- Contact phone number
- Billing address
- Delivery address (must be a valid street address. We do not ship to post office boxes)
- Recipients full name (if recipient is not you)
- PayPal account details.
COVID 19 SHIPPING DELAYS
we are seeing major delays with Auspost – in some cases it’s taking 3-4 weeks to deliver across town. Most other couriers are running just a couple of days late. we use Auspost as they are more reliable and deliver all across Australia.
Major delays are also occurring with parcel investigations where parcels are delayed or missing. As always, we continue to follow up on these for you, but we can’t refund or resend parcels until the investigations are complete.
Everyone at Mum Ok Baby Ok is doing their best to get the parcels to you as quickly as possible. We appreciate your empathy, support and patience through this time.
TIMES & COSTS
Please allow up to ten (10) business days delivery of your order from dispatch. Dispatch will be made within 3-4 business days from the time order is received. All orders are delivered by our nominated Delivery Service Providers as listed below and a signature will be required on delivery:
For deliveries we use . If you have any specific questions or information relating to Couriers Please and their services please visit their website.
Sometimes MUM OK BABY OK products may be shipped to you in more than one package and at different times.
Some MUM OK BABY OK products are dropped shipped to you directly from a third party.
MUM OK BABY OK strives to ensure product availability shown on the website is correct at all times, however it is possible that a product may go out of stock at the time of your order placement. If a part or all of your order is on backorder you will be contacted by email or phone with details of the backorder items and an estimated shipping date. Items placed on backorder that formed part of a larger order will be shipped with no additional shipping charges. If you choose not to wait for the product you have the option to either:
- Exchange the item on backorder for another MUM OK BABY OK product
- Cancel the order and receive a full refund of the retail price
During traditionally busy times of the year such as Christmas, MUM OK BABY OK will do everything we can to despatch your order so that it is received within our standard delivery window, however orders may be delayed due to very high volume of orders and postal / delivery transactions.
Unless specified by you at the time of order that you wish your order delivery to be insured, all packages are by default uninsured and MUM OK BABY OK assumes no liability for loss, damage or breakage.
All shipping fees are automatically calculated and added to your total purchase price at the time of purchase. These costs are clearly stated on the transaction record as shipping fees.
TRACKING YOUR ORDER
When your online purchase is complete you will receive an email containing your order confirmation and delivery details.
If tracking is available on your order we will provide these details to you on request. If you have any queries about your order you can contact us
LOST OR DAMAGED GOODS
The risk of loss and title for all products purchased via the site pass to you upon delivery of the item to the delivery service provider (as listed above).
If your order is lost or damaged in transit, please contact us within 30 days of estimated delivery so that we may assist you.
If items are missing from your order or if the goods are not as ordered, please contact us within 14 days to report the error so we can assist you.
RETURNS AND EXCHANGES
OUR RETURNS POLICY
MUM OK BABY OK does not provide refunds on any purchase unless the items are faulty or not as ordered. In all other cases you can exchange the item ordered for another in our range. If you have a particular question in relation to your order please contact us within 14 days of delivery the items. Returns will be accepted on any faulty or wrongly described merchandise returned to us within 14 days of delivery.
HOW TO RETURN OR EXCHANGE AN ITEM
To return a damaged or faulty item, or an item shipped to you that is not as ordered please contact us at within 14 days of delivery. You will be provided with a return authorization number via email. Please include a copy of this email reply with the items you are returning and send to.
Please ensure your return parcel is securely packaged and both sender’s address and MUM OK BABY OK’s return address are clearly displayed on the outside of the parcel.
To avoid delivery problems, we encourage sending your return back by registered post. Please allow two weeks from the day your parcel is delivered to our distribution center for your account to be credited.
Once we have processed your return we will notify you via the email address provided with your original online order.