How is my order delivered?
Orders are delivered using a combination of Fastway courier services and Australia Post for efficiency and cost effectiveness wherever applies, depending on size of the product and geographical location.
How do I pay for my order?
At MUM OK BABY OK, we are committed to ensuring safety in payments made towards purchases at the organic store. Hence, we use Paypal as a trusted payment gateway for all orders.
How can I track Delivery?
We endeavour to offer you tracking of your items as we strongly value in providing very efficient delivery. Since we use a combination of postage methods, we provide codes for tracking within one-two business days after order is received. The notification of tracking number is made via email provided during checkout. Once you receive tracking number for your order, you can track the parcel via the tracking service of relevant courier agency. The web link for Fastway couriers is- www.fastway.com.au/courier-services/track-your-parcel and for Australia Post is -http://auspost.com.au/track/
How much time can I expect for my order to be delivered?
Please allow up to ten (10) business days delivery of your order from dispatch.
Will my order arrive as one parcel?
Depending on the size and type of order sometimes you will receive one or more parcels. However, you will not pay any extra in delivery for receiving your order in this way.
Is a confirmation of order sent once purchase has been made?
Yes, a confirmation is sent via email immediately following purchase on the website. In the event of not receiving any such email, please send us your enquiry on the contact page.
Are products shipped outside Australia?
MUM OK BABY OK only sells and ships products to consumers located in Australia. At this stage MUM OK BABY OK does not ship products internationally.
Do the prices of products including shipping prices?
Pricing for MUM OK BABY OK products does not include shipping costs, which can be found on this Website. The recommended retail price for the products are clearly displayed on this Website next to the products and at checkout. Shipping fees are automatically calculated and added to your final invoice and are clearly shown on the transaction record prior to checkout. Unless otherwise stated, all prices quoted are in Australian dollars.
Do the retail prices include goods and services tax (GST)?
GST is automatically calculated at the checkout while placing order. The retail prices at the organic store page are shown exclusive of GST.
What happens if parcel is lost or damaged?
If goods are found to be damaged in transit, missing from your order or if goods are not as ordered when parcel is received, please contact us [insert link] within 14 days of estimated delivery. we would need proof of order as available in receipt and we will provide assistance in replacing the order.
Does Mum ok baby ok have a return policy?
MUM OK BABY OK does not provide refunds on any purchase unless the items are faulty or not as ordered. In all other cases you can exchange the item ordered for another in our range. If you have a particular question in relation to your order please contact us [insert link] within 14 days of delivery the items. Returns will be accepted on any faulty or wrongly described merchandise returned to us within 14 days of delivery only.